Is customer data used to train SYMPRO AI models?
No. Public SYMPRO AI trust content states that project data is not used to train or improve SYMPRO AI models. Project information is treated as confidential within the configured workflow.
This matters for research teams because uploaded protocols, references, documents, extracted data, risk-of-bias assessments, and draft reports can contain unpublished or client-sensitive information.
More in General
Are credits shared between team members?
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Can data, references, and documents move between SYMPRO AI tools?
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Can organisations purchase additional credits, and what happens when credits run out?
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Does SYMPRO AI track project activities and decisions by user?
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How are project permissions restricted by role and organisation?
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How do AI credits work, and which actions consume credits?
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How does human-in-the-loop review work in SYMPRO AI?
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What is included in the SYMPRO AI free trial?
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What privacy and quality credentials support SYMPRO AI?
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Where can users find training, user guides, technical support, and bug reporting?
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