Frequently Asked Questions

Yes, the user can archive the project and restore it from the archived projects.

SymproAI is a web-based application and is available online only. This cannot be used offline; however, the project progress is saved online.

All project data and results are automatically saved on web server and accessible from any device with an internet connection. You do not need to worry about losing your work if you close your browser or switch devices.

Yes. SymproAI is designed to support both AI-driven and fully manual review of outputs from different domains, including workflow (end-to-end automation), searches, first-pass screening, full-text screening, data extractions, study linkage and report structure, giving researchers complete flexibility in how they conduct their evidence synthesis.

To register, navigate to the SymproAI website and click "Register." You will be prompted to select an Account Type based on your profile:

●     Enterprise: For organisations and companies with multiple users requiring a centralised account with team management capabilities.

●     Academic: For university researchers, academic institutions, and research groups.

●     Student: For individual students conducting research or learning systematic review methodology.

●     Professional (Individual): For independent researchers, consultants, or practitioners working individually.

Once you select your account type, enter your email address and click "Send OTP" to verify your email. After successful verification, complete the registration form and click "Register Account" to activate your account. If you already have an account, click "Sign In Here" to log in directly.

To manage a team member's access:

• Log in to SymproAI and navigate to the Users section.
• Locate the team member from the user list.
• Click the "Is Disabled" switch to enable or disable their access.

When the "Is Disabled" switch is turned on (blue), the user's access is revoked. Clicking it off restores their access. Their account and associated data remain intact regardless of their access status.

You can explore SYMPRO-AI through one of our available research plans: Student, Professional, Enterprise, and Academic. Each plan includes a free trial with a specific credit limit and trial period, so you can evaluate the platform before starting a subscription.                                

 Free trial access is available as follows:                                    

 - Enterprise: 10,000 free trial credits for 1 month                  

 - Academic: 10,000 free trial credits for 1 month                   

 - Professional: 2,000 free trial credits for 14 days                  

 - Student: 1,000 free trial credits for 14 days                    

 During the free trial, Enterprise, Academic, and Professional users can access:          

 - AccuSearch

 - AccuScreener                                     

 - AQUA                                         

 - ROB                                         

 - AccuSynthesis                                    

 - AccuScripter                                  

 Student users can access:                               

 - AccuSearch                                      

 - AccuScreener                                     

 - AQUA                                         

 For Student users, ROB, AccuSynthesis, and AccuScripter can be accessed later by purchasing credits after the trial period.                     

 If you subscribe during the trial period, any remaining trial credits will be carried 

 forward. For more details, please see our Research Plans or email us at        

 contact@accuscript.org.     

Yes, AccuSearch offers an "Auto-fill from Research Question" option. Instead of manually entering each PICOS component, type or paste your full research question (up to 4000 characters) into the Research Question field and click "Auto Fill Form." The AI automatically extracts and populates the PICOS based on your question, saving significant time during the search setup stage.

No, not all fields are mandatory. Only the Search Title and Population fields are required to generate a search strategy. The remaining fields Intervention, Comparator, Outcomes, Study Design, and Filters are optional.

However, completing additional fields is strongly recommended if you wish to generate a more targeted and specific search. For example:

•       Adding Intervention terms will help focus the search on your treatment or exposure of interest.

•       Adding Outcome terms will retrieve studies reporting specific endpoints.

Applying Filters (e.g., language, publication date, study design) will further narrow results to the most relevant literature.

If your search results are not immediately visible after running the search, try the following steps:

·      Click the refresh button on the results page to reload the data.

·      Navigate to the projects files icon to locate previously run searches and their associated results.

·      Check whether the search is still processing large or complex searches may take a few moments to complete.

If the problem persists, contact SymproAI support with your project details for further assistance (contact@accuscript.org).     

If your Excel file fails to upload or process correctly, check the following:

•       Column structure: The file must contain exactly three columns in this order “Step, Description, and Search Strategy”. Do not rename, reorder, or delete any of these columns.

•       No empty required fields: All three columns must be populated for every row. Rows with missing values will cause an error.

•       Template integrity: Do not add extra columns, merge cells, or apply special formatting to the file.

File format: Ensure the file is saved in .xlsx format (not .xls or .csv).

AccuSearch generates search strategies compatible with PubMed, Cochrane, and Embase databases. The search strings are initially built using PubMed database. Once your PubMed search strategy is generated and reviewed, click "Generate Cochrane and Embase Search String" to automatically transform the search strategy compatible to Cochrane and Embase databases.

A search returning zero or very few results are usually caused by overly restrictive search parameters. Here are the most common causes and recommended solutions:

•       Overly narrow Boolean logic operators: Review each step for potential syntax errors. Ensure that synonyms are combined using ‘OR’ and that different concepts are linked with ‘AND’.

•       Restrictive filters: Remove or relax filters such as language restrictions, publication date ranges, or study design filters to broaden your retrieval.

If the issue persists, export the search strategy, review it manually, and re-upload the revised version using 'Upload Search Strings'.

Yes, AccuScreener allows flexible role assignments within a project. An Admin can assign themselves as both a Screener and a Reviewer in the same project, or assign another user to multiple roles simultaneously.

To switch between roles during active screening or reviewing, click the 'Switch Role' option at the top of the panel. This allows a single user to perform different functions at different stages of the project without requiring separate login credentials or accounts.

No. Once a project has been activated, it is not possible to add or remove analysts or reviewers. This restriction is in place to maintain the integrity of the screening process and ensure that all team assignments are locked at the point of activation.

To avoid issues, please ensure that all required team members have been assigned their appropriate roles before activating the project.

Yes, AccuScreener allows you to update and refine your screening protocol at the FTR stage. This provides flexibility to incorporate protocol amendments that may have arisen after the first-pass screening stage.

Yes, AccuScreener includes a mini data extraction capability at the FTR stage. This allows screeners to capture key study-level information such as study design, population characteristics, interventions, and primary outcomes directly within the screening workflow, without needing to switch to AccuSynthesis.

This feature is ideal for generating a rapid evidence summary or populating a PRISMA flow diagram characteristics table in parallel with full-text screening. For comprehensive, structured data extraction with customisable templates and multi-file processing, use AccuSynthesis.

Yes, AccuScreener includes a built-in Duplicate Detection feature that automatically identifies duplicate citations after upload. You can choose between two modes:

·       Auto: Duplicates are detected and marked immediately upon upload without any manual intervention, streamlining the de-duplication process.

·       Manual: Duplicates are detected and flagged for your review before any action is applied, giving you full control over which records are treated as duplicates.

It is recommended to use Auto mode for large citation sets where manual de-duplication would be time-consuming, and Manual mode when you wish to verify each duplicate match before confirming removal.

AccuScreener supports uploading citation files of up to 20 MB in size. There is no restriction on the number of citations within that file, provided the file size does not exceed this limit.

Yes, a new extraction sheet apart from the default sheet can be added beyond the default sheet included in the template. You can do this in two ways:

• Click the 'Add Sheet' button within the tool to create a new blank extraction sheet and configure it from scratch.
• Import a pre-designed Excel template if you have a custom extraction framework already prepared.

Yes, AccuSynthesis provides full column customisation for each extraction sheet. You can add as many additional columns as required beyond the default columns provided in the template. When adding a new column, you can also include a description or guidance note to help extractors understand what data should be captured in that field.

Yes, AccuSynthesis supports both column deletion and column reordering:

• To delete a column, click the 'Delete' button associated with that column.
• To change the order of columns, click and drag any column to your desired position within the sheet

No. Once data extraction has been initiated and completed for at least one study in a batch, the extraction sheet is locked and cannot be modified. You cannot add, remove, or rename columns in a locked sheet.

Yes, user can rearrange the order of extraction sheets at any time to organise your workflow as needed. To reorder a sheet, use the left/right arrow (← →) navigation buttons located on the right-hand side of the sheet tab. This allows you to sequence your extraction sheets logically (e.g., by study type, outcome domain, or data category). 

Yes, AccuSynthesis supports multi-group data extraction, essential for studies with more than one intervention arm or treatment group. To enable this feature:

• Click the 'Multi-group Data Extraction' checkbox located above the data columns in the extraction sheet.
• When enabled, a separate row will be created for each treatment group, allowing granular arm-level data capture.
• If you uncheck this option, the tool will not generate separate rows per treatment arm, and all group-level data will need to be captured within a single row.

Both approaches are supported. RoB Master accepts single file uploads as well as multi-file batch uploads. You can choose to upload all files simultaneously in a single batch, or add files one at a time, whichever approach is more convenient for your workflow. In either case, please ensure that each individual file does not exceed 20 MB, and that the total number of files per batch does not exceed 30.

If you are unfamiliar with risk of bias methodology or are unsure which appraisal scale is most appropriate for your studies, RoB Master's built-in AI recommendation engine will assist you. When you upload a study, the AI analyses the document and automatically recommends the most appropriate appraisal scale based on the identified study design and methodology.

This AI-guided recommendation helps ensure that the correct validated tool is applied to each study type, reducing the risk of methodological errors in your quality appraisal process.

No, RoB Master offers the flexibility to assign a different appraisal scale to each individual study within the same batch. This is particularly useful when a project includes studies of mixed designs (e.g., a combination of RCTs, cohort studies, and systematic reviews), each of which may require a different validated appraisal tool.

RoB Master supports uploading up to 30 files per batch, with a maximum size of 20 MB per individual file. This means each file you upload must not exceed 20 MB, regardless of the total batch size.

No. To ensure the highest possible accuracy in abbreviation identification and definition matching, AQUA is designed to process one file at a time. This single-file processing approach allows the tool to accurately track abbreviation first-use instances and contextual definitions across the document without cross-file ambiguity.

If you need to process multiple documents, please upload and process each file individually and combine the outputs as needed.

AQUA (A Quick Universal Abbreviation tool) is designed to streamline the process of compiling abbreviation lists during report and manuscript preparation, a task that is often time-consuming and error-prone when done manually.

AQUA automatically scans the uploaded document, identifies all abbreviations and their corresponding full forms, and generates a comprehensive abbreviations list in two formats:

• Tabular format: a structured table listing abbreviations alongside their definitions, ready for insertion as a 'List of Abbreviations' section in a report.
• Running format: abbreviations listed in the order they first appear in the document, useful for inline reference or appendix-style presentation.

This significantly reduces manual effort and the risk of missing or inconsistently defined abbreviations in complex scientific documents.

AQUA supports files of up to 50 MB in size, accommodating large documents such as full systematic review reports, clinical study reports, or lengthy manuscripts.